1. How long does delivery take?
Delivery usually takes 2–5 working days in major cities and 5–7 days for other areas across Pakistan.
2. Do you offer free shipping?
Yes, we offer free nationwide delivery on all orders.
3. Can I return or exchange my order?
Yes! You can return or exchange within 7 days if the item is unused, in original packaging, and meets our policy conditions.
4. How do I start a return or exchange?
Contact us on WhatsApp or email with your order number and product photos.
5. What if I receive a damaged or wrong item?
We’ll replace or refund it right away at no extra cost — just share a photo of the issue.
6. Do you allow “open parcel before payment”?
Yes, we offer open parcel service on select orders so you can check before paying.
7. How can I track my order?
Once shipped, you’ll get a tracking number via SMS or WhatsApp to follow your parcel’s journey.
8. What payment methods do you accept?
We accept Cash on Delivery and online payments through secure gateways.
9. Where are you based?
We’re proudly based in Karachi, Pakistan, and deliver all over the country.
10. How can I contact customer support?
You can reach us at Email or via WhatsApp for quick help.